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Complaints

Incase of the unlikely event of us failing to deliver a satisfactory service - please contact us at the earliest possibility by our 24/7 callcenter/helpline stated in your order email and we will do our best to help you out. Usually misunderstandings can be sorted out on the spot and you can continue to enjoy your travel.

Incase we can not assist you - what so far did not happened - we are obligated by our agreement with VISA/MASTERCARD to refund any charged cost to your card and will proceed to do so within 48 hours. Please note we are only obligated and take responsibility for refound of services canceled according to our T&C or services were our clients have fulfilled their obligations to contact us.

When you buy a package trip through our agency it is the Norwegian "travel package law" (Pakkereiseloven) which are applicable. We carry full liability insurance and Travel Guarantee lodge with the Norwegian RGF – REISEGARANTIFONDET – www.rgf.no. In the unlikely event of insolvency this travel guarantee will cover any money you have paid to us for an advance booking of package travels.

For over 6 years we have been provideing state-of-art travelexperiences for visitors to Budapest and Hungary and we approved by VISA and MAstercard to claim payments online for those services we offer.

For company- and groupbookings we also offer tailer made programs and possibilites for other services not mentioned on this page.

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