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You have no items in your shopping cart. Terms of Business / Booking conditions


These are the agency terms of business ("Agency Terms of Business") on which we, Agency AS. (" "), will process a booking for your travel requirements.

Importantly, your booking through us is subject to both these Agency Terms of Business (which define and explain our obligations to you and the role that we play) and the specific booking conditions of the relevant Travel Service Providers ("Booking Conditions" – which set out, amongst others, your rights in the event that something goes wrong with the travel related service you have booked).You are advised to read both carefully prior to booking.

In completing your booking with us you are accepting both our Agency Terms of Business and the Booking Conditions. Your booking is not confirmed until you receive a booking confirmation. The General terms of business below also apply to all bookings.Thereafter, additional terms of business relating to specific types of bookings are set out.

General terms of business

Booking details

Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors within 72 hours of receipt of your documents by contacting our Customer Support department. Please note that we will not accept any responsibility for incorrect information if we are not informed within this timeframe. Any changes to these details will incur the amendment fees stated below in addition to any charges applied by the Travel Provider. Please ensure that the names given are the same as in the relevant passport.

The booking information that you provide to us will be passed on only to the relevant Travel Service Providers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. Full details of our data protection policy are available upon request.


You will be required to make full payment for your booking at the time of booking by credit card. If full payment is not doable by the booking time, we will notify the Travel Provider who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.

It is important that you understand that payment at the time you are making your booking does not in itself mean that your booking is confirmed. Your booking is only confirmed when we send you our email confirmation of booking.

Because we are making live reservations with Travel Service Providers we have to have the security that we have appropriate payment from you and hence your initial payment to us is your authority to us to confirm your booking with the travel provider.

If unexpectedly in the short time between your payment and us seeking to confirm your booking with the travel provider the travel product has become unavailable and we cannot obtain an alternative acceptable to you, you will of course receive a complete refund of the money you have paid for that product.

You must also understand that this refund will only apply to the product which is unavailable and any other bookings will not be affected, that is, you will be committed to any other products which were booked for travel at the same time.

Credit Card Fraud Protection

To ensure that your credit, debit or charge card is not being used without your consent, we how outsourced all payments to be handled by thirdparty provider / Nets – who holds all license from the major credit institutions.

All information provided by you will be treated securely and strictly in accordance with the current EU regulations. will not see your personal credit information and only reserve / claim money when travel service is 100% confirmed to you.

Cancellation and Amendment

If you cancel or amend your booking may charge the cancellation or amendment charge forwarded by the local suppliers. In general terms these conditions are:

  • Transfer – Free cancelation 72 hours before – after 100% of booking value.
  • Spa – Free cancelation 96 hours before – after 100% of booking value.
  • Food and Beverage related services – Free cancelation 72 hours before – after 100% of booking value.
  • All other services – Free cancelation 72 hours before – after 100% of booking value.

In all cases we will honor a refund of the amount if you have to cancel according to the conditions above.


In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.


We do not accept responsibility for any expenses or costs incurred by you as a result of the change and we do not accept responsibility for changes or cancellations that are due to unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, governmental action or accommodation ceasing to be available.

Website accuracy

We endeavour to ensure that the details of all products, including prices, displayed on our websites are accurate. However, given the high volume of bookings offered it is inevitable that, in exceptional cases, mistakes will arise. We cannot accept liability for these errors. Notwithstanding the above, in cases where details other than price are materially incorrect we will offer you the choice of continuing with your booking or cancelling with a full refund of money paid on that booking only.


We pride ourselves on delivering the highest standard of customer service but if you have any dissatisfaction regarding your travel arrangements they should be reported to the relevant Travel Provider or their local supplier or agent immediately. If the Travel Provider is unable to resolve your concern please contact our customer services team who will try to assist you. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to also make a formal complaint upon your return home then these should addressed in writing to Customer Relations at Agency AS.

Limitation of liability

For the avoidance of doubt, your booking is directly with the Travel Provider. To the extent that we are not negligent in the provision of our services to you, ” ” accepts no liability or responsibility for any complaint, loss, damage, expense or other claim in respect of any aspect of your bookings or travel arrangements.

Specifically, we will not be liable for any act or omission by any person not employed directly by us and whilst we have chosen our Travel Service Providers with care we have no control over our Travel Service Providers and so cannot be held responsible for any action or omission of our Travel Service Providers or their servants, agents or employees.

Moreover, we cannot be held responsible for any loss, damage or expense incurred or suffered by you which results from strike, civil commotion, fire, flood, war, threat of war, terrorist activity, national or nuclear disaster, late delivery, adverse weather conditions any act of God and / or any other event which is outside of our reasonable control.

In no circumstances shall we be liable for any economic loss, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of reputation, loss of anticipated savings arising out of the failure or delay in perfoming the services under these terms of business or otherwise in connection with these terms of business; or for any indirect, special or consequential loss or damage (howsoever arising).

In all cases the absolute aggregate maximum liability of ” ” under or in connection with these terms of business (howsoever arising) shall be limited to the total price paid by the customer for the specific bookings related to any given complaint.

Nothing in these terms of business shall limit or exclude the liability of ” ” for death or personal injury resulting from its negligence, fraud or fraudulent misrepresentation or from any other liability which cannot be excluded by law.

Child Discounts/Payment

Any discounts are usually based on children sharing with two full paying adults. The costing shown will automatically advise you should discounts apply to the service you have chosen. The service provider will usually ask for child ages and incase you book without including children are not eligible for charges that may occur.


The price confirmed to you at the time of booking is the final price and will not be affected by price increases imposed by our Travel Service Providers or caused by currency fluctuations.

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